Human Resources » ADA Grievance Procedure

ADA Grievance Procedure

ADA Accommodation and Grievance Procedure


ADA Auxiliary Aids & Services or Barrier Removal Request

A person who requires an accommodation, an auxiliary aid or service to participate in a Town program, service, or activity or who requests a modification of policies or procedures should submit a Request for Accommodation or Barrier Removal Form to the ADA Coordinator. The Request Form should be submitted at least 72 hours before the scheduled event.


An individual may also submit a Request for Accommodation or Barrier Removal Form when seeking the removal of a physical barrier to gain or improve access. Request forms and other information are available from the Town of Greeneville, ADA Coordinator, 200 N. College Street, Greeneville, TN 37745, during regular business hours (8:00AM – 5:00PM Monday through Friday), via fax at 1-423-402-9998, mail to the above address, or electronic mail [email protected]. Other arrangements for submitting a request can be made by contacting the ADA Coordinator, Cathy Osborne.


The Town will review the request and notify the requesting party of the Town’s proposed resolution. The Town’s notification will be in writing or a reasonable alternative format.  If an individual feels that the Town’s response is unsatisfactory, he or she may submit a formal complaint.


Formal Complaint Procedures

The Town has adopted a formal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Title II of the ADA and state disability rights. The following is designed to meet requirements of both §504 of the Rehabilitation Act of 1973, as amended, and Title II of the ADA. This procedure is available for any individual who wishes to file a complaint alleging discrimination by the Town based on disability, regarding access to the government services, programs, and facilities of the Town. It is unlawful for the Town of Greeneville to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.


The availability and use of this grievance procedure via submission of the ADA Complaint Form does not preclude filing a complaint of discrimination with any appropriate state or federal agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.  A complaint may be in writing, tape recording, or any other device, containing the name, address and telephone number of the person filing it (the Complainant). The complaint shall state the problem or action alleged to be discriminatory and the remedy or relief sought by the complainant.


There is a separate complaint procedure for ADA issues relating to employment issues. Please contact the Human Resources Director for further information regarding employment issues.


Grievances shall be processed in the following manner:


Step 1: Submission of Complaint

The complaint should contain as much information as possible about the alleged discrimination. The Complainant or his/her representative should file the ADA Complaint Form with the ADA Coordinator no later than thirty (30) calendar days from the date of the alleged discrimination.  The Town of Greeneville ADA Complaint Form is available at Town Hall during regular business hours of 8:00am to 5:00pm, via fax, mail, or e-mail.  Other arrangements for submitting a request, such as personal interviews or tape recordings, as well as assistance in completing the form, are available by contacting the ADA Coordinator.


The ADA Coordinator will notify the Complainant in writing of any additional information that is needed to complete the complaint. If the Complainant fails to complete the grievance form, the ADA Coordinator shall close the complaint without prejudice.


Step 2: Consideration of Complaint

The ADA Coordinator will oversee the investigation of the complaint. Within thirty (30) calendar days of the receipt of the complaint, the ADA Coordinator or his/her designee will respond to the complaint in writing or a reasonable alternative format, if requested. The response will explain the position of the Town with respect to the complaint and offer options for a reasonable solution.


Step 3: Appeals

If the response of the ADA Coordinator does not satisfactorily resolve the issue, the Complainant, or his/her designee, may appeal the decision to the Town Administrator. The request for appeal must be made within fifteen (15) calendar days of the date of the ADA Coordinator’s decision.


Within thirty (30) calendar days after receipt of the request for appeal, the Town Administrator (or his/her designee) will conduct a hearing to consider the appeal. Within thirty (30) calendar days of the hearing, the Town Administrator (or his/her designee) will issue a final determination of the complaint. The decision on the appeal will be in writing and, when requested, in a reasonable alternative format.



The Town of Greeneville is dedicated to ensuring that all Town programs, benefits, activities, and facilities are fully accessible to and useable by persons with disabilities. The ADA Coordinator is here to serve the community, coordinate, and ensure equal access for all.  Any questions or concerns about accessibility issues regarding Town programs and services should be directed to the Town of Greeneville ADA Coordinator.


Accommodation and Grievance Response

In responding to request(s) for structural improvement brought through the ADA Accommodation and Grievance process, the ADA Coordinator and Town Management are limited to the funds in established Capital Improvement Projects and other miscellaneous funds.  In the event that these allocated funds are insufficient or already spent, subsequent improvements will be prioritized and scheduled in subsequent fiscal years.  Please review our current self-assessments with priorities and planned budget year for completion in Section II.